Monitoring Agents

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Kingsway Institute has written agreements with each education agent it engages in recruiting students on its behalf.

A student may still choose to apply using an agent not registered with Kingsway and Kingsway will accept this application.


Overview

Kingsway Institute take all reasonable measures to use education agents that have appropriate knowledge and understanding of the Australian international education industry and comply with the Australian International Education and Training Agent Code of Ethics.

While initial screening is done with a new partner, it is essential in a long term partner relationship to continue monitoring and maintaining the initial standards that have been established.

Kingsway Institute also takes an approach to reduce the risk to students by limiting the number of services a third party agent can do or provide a student on Kingsway behalf.


What do normally agent do?

Kingsway uses education agents to promote our courses to potential students. This will involve providing pre-enrolment information and assisting a student complete an application.

However, only Kingsway will be responsible for issuing a complete Letter of Offer to a prospective student that will outline and allow access to complete pre-enrolment information that will negate any risk for misinformation to the student before enrolment. i.e. agents are not relied upon as the sole source of pre-enrolment information.


Our current or future partners can be monitored this way

Kingsway Institute monitors the activities of its education agents and takes action, including terminating the agreement, when the education agent does not fulfil its responsibilities.

The procedures Kingsway use to monitor agents on an ongoing basis include:

  1. Application form and CoE form includes not only company details but also consultants details.
  2. Reference checks of agents before entering the partnership relationship.
  3. Monitoring and validating student feedback on agent performance via – complaints, student surveys.
  4. Acting on and investigating standard student grievances where the cause of the grievance could stem from an agent i.e. misrepresentation of a course.
  5. Acting on and investigating alerts from Government departments about agent behaviour.
  6. Holding investigation meetings with agents if required.
  7. The number of visa applications submitted by the Agent that resulted in a student visa being granted
  8. All Kingsway staff generally observing general business practice and acumen of agents in our dealings with them i.e. conduct during admissions.
  9. Kingsway will take immediate corrective and preventative action upon the registered provider becoming aware of an education agent being negligent, careless or incompetent or being engaged in false, misleading or unethical advertising and recruitment practices, including practices that could harm the integrity of Kingsway Institute.


Maintaining details on PRISMS

Kingsway is responsible for entering and maintaining features on PRISMS of currently contracted education agents.

 

About

Kingsway Institute is an exciting and innovative English learning centre located in the heart of the Sydney CBD in Australia. 
Global Education & Tourism Group Pty Ltd
Trading as Kingsway Institute
ABN 400 98 611 360
CRICOS Provider Code 03177F
 

GET IN TOUCH

  • Level 3, 84 - 86 Mary Street Surry Hills 2010 NSW Australia
  • Phone: 0061-02-9283-2388
  • Email: enquiry@kway.nsw.edu.au

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