Kingsway Institute has written agreements with each education agent it engages in recruiting students on its behalf.
A student may still choose to apply using an agent not registered with Kingsway and Kingsway will accept this application.
Kingsway Institute take all reasonable measures to use education agents that have appropriate knowledge and understanding of the Australian international education industry and comply with the Australian International Education and Training Agent Code of Ethics.
While initial screening is done with a new partner, it is essential in a long term partner relationship to continue monitoring and maintaining the initial standards that have been established.
Kingsway Institute also takes an approach to reduce the risk to students by limiting the number of services a third party agent can do or provide a student on Kingsway behalf.
Kingsway uses education agents to promote our courses to potential students. This will involve providing pre-enrolment information and assisting a student complete an application.
However, only Kingsway will be responsible for issuing a complete Letter of Offer to a prospective student that will outline and allow access to complete pre-enrolment information that will negate any risk for misinformation to the student before enrolment. i.e. agents are not relied upon as the sole source of pre-enrolment information.
Kingsway Institute monitors the activities of its education agents and takes action, including terminating the agreement, when the education agent does not fulfil its responsibilities.
The procedures Kingsway use to monitor agents on an ongoing basis include:
Kingsway will take immediate corrective and preventative action upon the registered provider becoming aware of an education agent being negligent, careless or incompetent or being engaged in false, misleading or unethical advertising and recruitment practices, including practices that could harm the integrity of Kingsway Institute.
Kingsway is responsible for entering and maintaining features on PRISMS of currently contracted education agents.